Welcome to IV Mart ("we," "our," or "us"). We are committed to protecting your personal privacy and ensuring a transparent user experience. This Privacy Policy outlines how your personal information is collected, used, and safeguarded when you install and use the IV Mart mobile application and associated web services.

1. Information We Collect

When you use the IV Mart app, we may collect the following types of information to fulfill orders and improve our service:

• Personal Account Details: Name, email address, phone number, and delivery address created during registration or checkout.
• Location Data: Approximate or precise location data used solely to verify delivery availability and assist in entering accurate shipping addresses.
• Order History & Transaction Data: Records of products purchased, order values, delivery preferences, and payment transaction references.
• Device & FCM Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens and device details used to send real-time order status updates and delivery notifications.

2. How We Use Your Information

We use the collected information for specific, transparent operational purposes, including:

• Processing, packing, and delivering grocery and food orders to your address.
• Sending critical order notifications, delivery updates, and customer support communications.
• Improving app navigation, performance, and catalog offerings.
• Ensuring secure transactions and preventing fraudulent activity.

3. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data to third parties. We share necessary data only with trusted infrastructure providers required to operate our app:

• Supabase: Secure cloud database service for storing account and order data.
• Firebase (Google): Cloud Messaging infrastructure for delivering order push notifications.
• Netlify: Web infrastructure and API hosting.
• Delivery Partners: Local delivery personnel assigned to fulfill your order.

4. Data Security

We implement industry-standard encryption protocols (HTTPS/TLS) and secure database access controls to safeguard your personal data from unauthorized access, alteration, or disclosure.

5. Your Data Choices & Account Deletion

You have the right to access, update, or request the deletion of your personal data at any time. If you wish to delete your IV Mart account and associated data, you may contact our support team at support@ivmart.app or request account deletion directly through the app settings.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

• Application: IV Mart
• Developer / Company: ISR WEBDESIGN / IV Mart Team
• Support Email: support@ivmart.app